IT Executive with over 15 years of experience in team and operations leadership, focused on achieving exceptional outcomes. Specialized in steering product, software development, and service operations with a performance-driven and innovative approach. Led high-complexity projects across Latin America, USA and Europe.
My journey begins with project and delivery management, progressing through leadership roles in product management and software engineering areas to the management of complete business units in the SaaS market, both B2B and B2C.My passion for technology and results-oriented mindset have been the cornerstone of guiding teams toward success.
I am dedicated to fostering a continuous learning environment, staying abreast of the latest industry trends. I take pride in contributing to business transformation and driving the growth of organizations that value technological excellence and inspirational leadership.
Java
PHP
Golang
Node.JS
React.JS
AWS
1Doc is part of the Softplan Group, specialized in providing digital process solutions for public entities such as municipalities, regulatory agencies, and municipal chambers. As CTPO of the company, I am
responsible for guiding and executing the product and technology strategy, overseeing multidisciplinary teams in business, software development, quality assurance, UX, agile performance, infrastructure, and
security.
+ Leadership of 50 individuals directly and indirectly (Managers, PMs, POs, UX, Dev, QA, SecOps and Agile);
+ Roadmap with over 40,000 hours of work per year
+ P&L management; Budget of 14 million reais per year
+ Critical 24 x 7 solutions (100% cloud / SaaS);
+ Over 150,000 frequent users / 60K RPM;
+ AWS Infrastructure (S3, ECS, EKS, Lambda, etc.);
+ CI/CD
+ PHP, React, NodeJS, Javascript, MySQL;
+ Performance Indicators: NPS, Total Time to Market, Change Failure Rate, Rework Index, Throughput Rate, etc.
+ Tools: Jira, Confluence, PowerBI, Sonar, DataDog, MixPanel, CloudWatch, NewRelic, etc.
+ Member of the company´s executive committee;
+ Report to CEO;
As the Director of Operations, I am responsible for ensuring customer satisfaction and success throughout their entire journey with the company, from initial engagement and implementation to ongoing
relationship management, always focused on assisting them in achieving the best possible outcomes.
+ Leadership of 45 people, directly and indirectly, distributed across customer success, implementation, technical support, and consulting teams;
+ Pool of 800 clients, distributed among small, medium, large, and premium categories;
+ P&L management; Approximately 4 million reais in MRR (Monthly Recurring Revenue)
+ Executive relationship with key client decision-makers, aimed at helping them achieve greater efficiency through technology;
+ Incident and crisis management; Average of 2500 tickets per month;
+ Management of internal/external conflicts;
+ Managing customer success indicators: engagement, usage level, efficiency improvement, cost reduction, adherence to key system routines, satisfaction with solutions (NPS), etc.
+ Tools: PowerBI, HubSpot, Movidesk, Jira, etc.
+ Member of the company´s executive committee;
+ Report to CEO;
Based in Florianópolis/SC and with over 2,500 employees, the Softplan Group has over 30 years of history, playing a leading role in the digital transformation of public entities, both in the executive and judicial spheres.
As Head of Operations, I was responsible for a team of 150 people, spread across product, software development, infrastructure, and technical support areas, serving over 50 enterprise clients, with
an annual budget exceeding R$30 million. Our focus was on the portfolio of products and business related to traffic management and roadworks.
+ Leadership of 150 individuals directly and indirectly (Managers, PMs, POs, UX, Dev, QA, SecOps, Agile, SalesOps, CS, Technical Supports);
+ Roadmap with over 100,000 hours of work per year
+ Budget of 32 million reais per year
+ Critical 24 x 7 solutions (majoritary cloud)
+ Over 300,000 frequent users;
+ Azure / GCP / OCI Infrastructure ;
+ CI/CD
+ Java, React, Javascript, Springboot, SQL, OracleDB, etc;
+ Performance Indicators: NPS, SLA, Total Time to Market, Change Failure Rate, Rework Index, Throughput Rate, Gross Margin; Timeline accuracy, etc.
+ Tools: Jira, Confluence, PowerBI, Sonar, DataDog, NewRelic, etc
+ Report to COO;
Responsible for the development and maintenance of solutions for the company's back office in Latin America. With approximately 50 employees, a 24x7 operation, and a budget close to 10 million Brazilian reais per year, we delivered high-criticality projects to the tax, legal, HR, management, and procurement departments.
I was responsible for establishing the product and technology operations for the Supply Chain vice presidency of the company. We chose Maringá as our headquarters due to its quality of life and skilled workforce, and the choice couldn't have been better.
In less than a year, we had nearly 100 employees and a budget exceeding 20 million dollars, dedicated to delivering solutions aimed at optimizing manufacturing operations through technology.
Business and technical consulting of the BI solutions.
Software development, business consulting and implementation projects management from BU Joinville.
In charge of the Service area from BU Joinville.
In charge of corporate projects, service offers and LINX implementation methodologies.
Support for project managers and consultants in a project for Eletropaulo.