Alvaro

Currently working on a client account where I’m responsible for create and maintain pipelines on Jenkins deploying infrastructure on Azure and Google Cloud Platform using Terraform, using octopus to deliver CI/CD deployments for a AWS migration. Using Agile methodology to manage the project and deliver in time. Álvaro de Oliveira Silva Neto 30 years old Vila Matilde, Sao Paulo Tel. 11 982371263 alvaro.o.neto@gmail.com Linkedin: linkedin.com/in/alvarooneto Objective: Senior Cloud Engineer

Technologies GitHub, Docker, Terraform, Jira, Linux, Terraform, Jenkins, Azure and Google Cloud, Slack, Octopus. 

Working alongside the Product Owner and Program Managers to build, test and deliver new products accordingly with Go To Market Strategies, I have the technical responsibility on top of the Cloud and Data center architecture and delivery on the Service Platforms Team. Working as an Site reliability Engineer to build and maintain the Azure and AWS environment, bringing new technologies and working closely with the Developers and Deployment team to secure stability and compliance of the Cloud Environments. 

Creation of custom scripts for integration of internal systems and Azure cloud using technologies such as Powershell, CosmosDB, Azure Queue, Terraform, Azure Devops. Working together with the DevOps and Managed Service team, my role is to facilitate the use of systems and reduce manual work.

Technical Account Manager onboarding new customers in Latam and North America presenting of all managed services process like Monitoring, Patching, Backup and Anti-Malware, preparing all accounts and subscriptions to be ready to be managed by SoftwareONE and being the Technical point of contact for Managed Cloud Compute customers. Provision Antivirus Trend Micro Installation on Azure VMs. Provision Commvault agent and preparing backup policies alongside the backup team. Layer 2/3 Support to Latam customers on Azure Cloud. Responsible for patching process in Latam and North America working with the team based in India managing the patching for Azure and AWS cloud servers for customers using the Desktop Central MSP tool for managing Linux and Windows updates. Owner of the Reporting process, being responsible for creating a workflow to deliver Managed Cloud Compute reports for global customers on their teams channel, using Microsoft Flow, Microsoft Teams and Microsoft Outlook. Automating processes with python and Powershell Scripts. ON-call 24x7 as a level 3 for Azure environment

Bilingual support for end users in the north and Latin America, Ticket Management with ServiceNow and applying the best practice of ITIL, laptops and servers maintenance, Windows Server 2008,2012,2016 and Linux administration, Configuration and Monitoring the devices with Zabbix and Solarwinds Virtual machines administration with ESXi 6.5, Webex/Spark account administration, Cisco Telepresence Support and administration on control hub, Image Deployment with SCCM 2012, Basic configuration on Cisco Call manager, IT Asset Management with Snipe-IT, dashboard development with Power BI, presentations of the IT services for New Hires, responsible for payments and area costs searching for reduce costs and have a good relationship with outsourcers, VDI environment administration with Vmware Horizon and RSA tokens. Responsible for Linux Server patching window and configuration management of CHEF server, using the tool to run ruby scripts (recipes) and automate the configuration of the servers, administering Multifactor Authenticator on azure portal, participating on the ON-call rotation 24/7 during a week every month, covering the manager of the area as escalation point during vacations e travels, mail administration using mimecast.

Leadership of Support Team, network assets administration (HP, Cisco, Sophos), windows and Linux server administration, inventory system implementation, dashboard KPI's development and presentation for internal and external Audit, PABX Unify Administration, cabling, responsible for deploy and implement the tickets and monitoring systems (Zabbix and Deskmanager) increasing the productivity and visibility of the It resources, BitDefender administration, backup routines with backupExec, mail accounts administration with O365,configuring and Installation of ERP systems as TOTVS RM, PHILLIPS TASY and RH SENIOR, OSO LX 300 Unify Administration and Support, Implementation of infrastructure projects, email accounts Administration on Microsoft Office 365, direct contacts with outsourcers, computers maintenance, configuration and monitoring the devices with Zabbix.